Effective Date: 16 July 2025

At Major Leader LLC, we strive to provide high-quality digital content, including video courses, e-books, and audio podcasts. This Refund Policy explains when and how you may request a refund in accordance with European Union consumer protection laws.

1. Digital Content and Right of Withdrawal

According to EU Directive 2011/83/EU on consumer rights, customers generally have the right to withdraw from digital purchases within 14 days of the transaction if the content has not yet been accessed (downloaded or streamed).

However, this right is waived once the digital content delivery begins, if the user has:

  • Given explicit consent to begin content delivery during the withdrawal period, and
  • Acknowledged the loss of the right to withdraw.

By purchasing any digital product on majorleader.com, you expressly consent to immediate delivery and acknowledge that your right of withdrawal is forfeited once access to the content is granted.

2. When Refunds May Be Granted

Despite the above, we may issue a refund under exceptional circumstances, including:

  • Technical issues that prevent you from accessing the purchased content and cannot be resolved
  • Duplicate purchases made in error
  • Accidental charges due to system errors or processing issues

All refund requests are handled on a case-by-case basis.

3. How to Request a Refund

To request a refund, please contact our support team within 14 days of the original purchase date by emailing:

📧 [email protected]

Please include:

  • Your full name
  • The email address used for purchase
  • Order date and details
  • A brief explanation of the issue

We will respond to all refund inquiries within 5 business days.

4. Contact

If you have any questions or concerns about this Refund Policy, please reach out to:

Major Leader LLC
Postintaival 7 A, 00220, Helsinki, FINLAND
📧 [email protected]
📞 +358 200 71000

5. Governing Law

This policy is governed by the laws of Finland and relevant European Union legislation.